Prompt service for urgent but non-emergency situations.
1. Urgent/Emergent Hospital Transport
• Immediate transport to a 24-hour emergency hospital, urgent care veterinary hospital, or University.
(Owner, or referring clinic must notify the receiving facility in advance.)
2. Hospital-to-Hospital Transfers for Continued Care
• Transport between general practice, emergency, and specialty hospitals for ongoing or advanced treatment such as advanced diagnostics, surgery, ICU/critical care, oral surgery & dental work, oncology & cancer treatment, internal medicine, dermatology, surgery, cardiology, ophthalmology, neurology, imaging, anesthesiology, etc.
(Pre-arranged and coordinated by the pet owner or referring clinic.)
3. Urgent Transfers Between Facilities
• Same-day transport for pets needing diagnostics, or procedures at a different facility.
4. Post-Emergency Discharge Pick-Up
• Safe ride home, or to another clinic, after a pet is discharged from emergency, or overnight care.
5. After-Hours and Overnight Assistance
• Available for After-Hours transports Mon-Thur 6 PM – 8 AM and Fri 6 PM – Mon 8 AM for pets requiring transport outside of regular veterinary hours.
(Additional After-Hours fee will apply.)
6. Mobility-Restricted or Injured Pet Transport
• Transport for pets unable to walk, or ride safely in a standard vehicle.
(Clients must disclose all physical limitations of the pet at the time of booking.)
7. Time-Sensitive Euthanasia Appointment Transport
• Gentle, prompt transport for end-of-life care at a veterinary clinic, or home visit.
8. Urgent Transport When Owners Are Unavailable
• We step in when pet parents can’t drive, or be present, ensuring their pet still gets the care it needs.
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Important Notes:
- Animalance RVA provides safe, attentive transport for pets with supportive monitoring by experienced veterinary professionals. While we do not perform advanced medical treatments during transport, we are equipped to provide comfort and essential supportive care as needed to ensure your pet’s well-being throughout their journey.
- All emergency transports must be pre-arranged with the receiving facility to confirm acceptance.
- We do not wait at the destination—owners must ensure all arrangements are made prior to pickup.
- Based within a 15-mile radius of the Museum District in Richmond, VA; long-distance transports handled on case-by-case basis and additional service fees apply.
Please be advised of our Cancellation- No Transport Policy below:
Cancellation & No-Transport Policy
At Animalance RVA, we strive to provide prompt, compassionate, and reliable service in every situation. We understand that during medical emergencies or critical decisions, plans may change quickly.
When a transport is scheduled and our team is dispatched—especially during after-hours periods—our time, resources, and emergency readiness are committed to your pet’s care. If a transport is canceled after our arrival or determined to be unnecessary on-site (such as in the case of humane euthanasia), a $75 standby/cancellation fee will apply. This fee helps cover the costs associated with preparedness, staff time, and vehicle mobilization.
We recognize that these moments are often emotional and unexpected. This policy is in place to ensure we can continue offering consistent and high-quality service to all of our clients. If you have any questions or concerns, we’re always available to discuss them with kindness and understanding.