For pets in need of emergency veterinary treatment.
1. Emergency Veterinary Hospital Transport
• Transport from home, or clinic, to a 24-hour emergency facility or University for sudden illness, trauma, or critical situations.
2. Emergency Transfer Between Hospitals
• Urgent relocation of a pet between clinics, or hospitals, for advanced diagnostics, surgery, ICU/critical care, oral surgery & dental work, oncology & cancer treatment, internal medicine, dermatology, surgery, cardiology, ophthalmology, neurology, imaging, anesthesiology, etc.
3. Emergency Discharge Pick-Up
• Prompt, safe transport for pets being released from emergency, or specialty care, and needing to get home, or to another vet.
4. Emergency After-Hours Response (Mon-Thur 6pm – 8am and Fri 6pm – Mon 8am)
• Rapid-response transport during overnight hours, weekends, or holidays.
(Additional after-hours fee applies.)
5. Transport for Critically Injured or Non-Ambulatory Pets
• Gentle handling and secure transport for pets with limited, or no mobility due to injury, illness, or recovery.
6. Crisis Support When Owners Can’t Drive
• Emergency transport for pets when the owner is unavailable, incapacitated, or out of town.
7. Emergency End-of-Life Transport
• Prompt, compassionate transport for euthanasia appointments at a hospital, or with a home vet.
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Important Notes:
- Animalance RVA provides safe, attentive transport for pets with supportive monitoring by experienced veterinary professionals. While we do not perform advanced medical treatments during transport, we are equipped to provide comfort and essential supportive care as needed to ensure your pet’s well-being throughout their journey.
- All emergency transports must be pre-arranged with the receiving facility to confirm acceptance.
- We do not wait at the destination—owners must ensure all arrangements are made prior to pickup.
- Based within a 15-mile radius of the Museum District in Richmond, VA; long-distance transports handled on case-by-case basis and additional service fees apply.
Please be advised of our Cancellation- No Transport Policy below:
Cancellation & No-Transport Policy
At Animalance RVA, we strive to provide prompt, compassionate, and reliable service in every situation. We understand that during medical emergencies or critical decisions, plans may change quickly.
When a transport is scheduled and our team is dispatched—especially during after-hours periods—our time, resources, and emergency readiness are committed to your pet’s care. If a transport is canceled after our arrival or determined to be unnecessary on-site (such as in the case of humane euthanasia), a $75 standby/cancellation fee will apply. This fee helps cover the costs associated with preparedness, staff time, and vehicle mobilization.
We recognize that these moments are often emotional and unexpected. This policy is in place to ensure we can continue offering consistent and high-quality service to all of our clients. If you have any questions or concerns, we’re always available to discuss them with kindness and understanding.